Return policy
At Sundance Living, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help. Please review our return policy below before requesting a return.
Return Eligibility
We accept returns within 30 days of the delivery date for eligible items.
To qualify for a return, items must:
Be unused, unworn and unwashed
Be in their original condition
Include original tags and packaging (if applicable)
Not show signs of damage caused after delivery
Items that do not meet these conditions may not be eligible for a refund or exchange.
Non-Returnable Items
For hygiene, safety or customization reasons, the following items may not be eligible for return unless they arrive damaged or defective:
Personalized or custom-made products
Gift cards
Final sale or clearance items (where indicated)
Certain personal care items
Items marked as non-returnable
How to Start a Return
To request a return, please contact our customer support team before sending your item back.
Please include:
Your order number
Your full name
The email address used for your order
The reason for your return
Photos (if the item is damaged, defective or incorrect)
Our team will review your request and provide return instructions if your return is approved.
Email: support@sundanceliving.com
Return Shipping
Unless the return is due to our error (such as receiving the wrong item or a defective product), customers are responsible for return shipping costs.
We recommend using a trackable shipping service, as Sundance Living cannot guarantee receipt of returned packages without tracking information.
Refunds
Once your returned item has been received and inspected, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method.
Please note that processing times may vary depending on your payment provider or financial institution.
Original shipping charges are generally non-refundable unless otherwise required by law or the return is due to our error.
Exchanges
We currently offer exchanges for eligible items when inventory is available.
If the requested replacement is unavailable, we may issue a refund or offer an alternative solution.
Please contact our customer support team before sending any item back for exchange.
Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective or different from what you ordered, please contact us within 7 days of delivery.
To help us resolve your request quickly, please include:
Your order number
A description of the issue
Clear photos showing the product and packaging
Our team will review the situation and work with you to provide an appropriate solution.
Order Cancellations
Orders may be canceled before they have been processed for shipment.
Once an order has been shipped, it can no longer be canceled. If you no longer wish to keep the item, you may request a return after delivery if it meets our return eligibility requirements.
Late or Missing Refunds
If you have not received your refund after confirmation, please:
Check your bank account again
Contact your credit card provider
Contact your bank, as processing times may vary
If you still need assistance, please contact our customer support team.
Contact Us
If you have any questions regarding returns, refunds or exchanges, please contact us.
Sundance Living
Email: support@sundanceliving.com
Our customer support team will be happy to assist you.